We aim to provide all our patients with an outstanding level of service from their first contact with our practice to their last. We aim to treat each patient on a personal level, meeting each of their individual needs and requirements.
We aim to develop an individual rapport with our patients and establish a relationship in which they feel comfortable to ask questions and give constructive critical feedback.
We aim to continually improve our service by regularly reviewing our practices and policies, by undertaking orthopaedic research on patient outcomes and by making changes when required.
We aim to ensure that all our staff enjoy coming to work and take personal pride in their very important role within our practice. We encourage our staff to make suggestions for changes and appreciate them using their initiative. Our staff members make our practice what it is and we appreciate this.
We respect that time is important to our patients and strive to run on time as best we can. We appreciate your understanding that emergencies do occasionally occur which can affect this but where possible we aim to contact you prior to your arrival if your wait will be extensive.
Dr Michael McAuliffe
I completed my orthopaedic training in Queensland in 2004. Following completion I worked at the Adidas Sports Medicine Centre in Auckland and have also spent time visiting numerous other orthopaedic centres around the world which I always find interesting and thought provoking. I was the Director of Orthopaedics at the Ipswich General Hospital for 4 years from 2006 – 2010. Prior to this I worked as the Deputy Director of Orthopaedics at the Royal Brisbane and Women’s Hospital.
I trained as a Physiotherapist at the University of Queensland. Although I no longer work as a physio my background training and work allows me to understand the needs of Michael’s patients.
I have worked as Michael’s practice manager since he opened privately in Ipswich in 2006. I am always available to discuss any issues or questions you may have. Please never hesitate to ask the receptionists to speak to me, I am always more than happy to help.
I really enjoy been part of the team in Dr McAuliffe’s Practice as his Nurse. I have been a Surgical Nurse for almost 20 years, and have been working with Orthopaedic Patients at St Andrews Hospital for the last 16 years. With this experience, I can provide our patient’s with assistance and advice throughout their journey from initial appointments through to follow up after surgery. I also enjoy the process of working alongside Michael to improve patients experience and outcomes following surgery through research and practice development.
I joined Dr McAuliffe’s team in 2018 as a practice nurse, having an extensive background in orthopaedic nursing. I started my career in the orthopaedic ward at St Vincent’s Private Hospital Toowoomba, and have been working in orthopaedics at The Wesley Hospital since 2002. I really enjoy the holistic aspect of assisting and educating our patients through their surgical journeys from initial appointments through to full recovery. Seeing the improvement in our patients’ quality of life is very rewarding.
I have been working for Michael since 2009. I have always worked as a medical receptionist. I strive to keep the practice organised and ensure that your experience from start to finish is smooth and stress free.
I started at Dr McAuliffe’s practice in 2020. I love the role I am in and I take pride in helping his patients. I enjoy additional tasks such as assisting Michael with his research and improving processes in the office.
I joined Dr McAuliffe’s team in 2021. Having come from a radiology receptionist back ground I now enjoy seeing patients in the specialist setting and helping them navigate the healthcare system.